Best Reputation management software

Customers are 92.4 per cent more inclined to buy after reading a credible review, according to G2 and Heinz Marketing. Creating and monitoring studies, on the other hand, takes time. ORM software allows businesses to monitor what customers say about them on review sites, social media, and search engines like Google and Bing. Furthermore, the best customer review management platforms allow you to read and reply to reviews from a single dashboard.

Reputation Management Online

  • BrightLocal
  • Grade.us
  • Sprout Social
  • Local Clarity
  • Nice Job
  • Birdeye

1. BrightLocal- Best Overall

BrightLocal is a customer review management system with reputation management features and social media connections used by giant firms like Ikea and Roto-Rooter. BrightLocal is the apparent winner for the most pleasing overall reputation management software due to its low-cost monthly subscriptions and robust features.

Although BrightLocal does not have a mobile app, the cloud-based programme is simple to use on a laptop or tablet through a browser. It’s ideal for businesses who want to manage GMB listings, display reviews on their website, and benefit from local SEO. 

Among the highlights are:

  • Find, amend, and monitor citations that include the name, address, and phone number of a company (NAP)
  • Track reviews on over 80 websites, including Yelp and Trustpilot.
  • Create evaluations for more than 200 review sites in over 40 sectors.
  • Use a website widget to highlight reviews from different websites.
  • You can quickly respond to Google and Meta reviews with a one-click response tool.
  • While developing search ranking reports, do GMB and local SEO audits.

BrightLocal interfaces with Google Analytics, Meta, and Twitter, allowing you to get data directly from your browser dashboard.

Choose from four BrightLocal options with month-to-month payments or pay annually and receive two months free. Limits for reports, keywords, and audits are increased in higher-tier settings. Packages include the following:

  1. Single Business: $29 per month for SEO and reputation tools in up to three locations.
  2. Multi Business: $49 per month for access to the application programming interface (API) and white label functionality in up to six locations.
  3. SEO Pro: $79 per month, includes competition and Google mobile tracking for up to 100 locations.
  4. Just Reviews: Reputation management and white label solutions for $8 a month per location (how to make money fast).

Learn how to use BrightLocal with articles and videos, or contact customer care at any time through phone, email, live chat, or help requests.

BrightLocal’s sophisticated review tracking, Google My Business (GMB) administration and search engine optimization (SEO) features help you establish your online reputation.

Pros and cons

ProsCons
No credit card is required for the 14-day free trial.Budget-friendly optionsMany local SEO tools are available.There is no mobile application.Some website functionalities take a long time to reply to.Native integrations are limited.

Reputation Management Software

2. Grade.us- Best for Managing Responses

BrightLocal is a customer review management system with reputation management features and social media connections used by giant firms like Ikea and Roto-Rooter. BrightLocal is the apparent winner for the best overall reputation management software due to its low-cost monthly subscriptions and robust features.

Although BrightLocal does not have a mobile app, the cloud-based programme is simple to use on a laptop or tablet through a browser. It’s ideal for businesses who want to manage GMB listings, display reviews on their website, and benefit from local SEO. 

Among the highlights are:

  • Find, amend, and monitor citations that include the name, address, and phone number of a company (NAP)
  • Track reviews on over 80 websites, including Yelp and Trustpilot.
  • Create evaluations for more than 200 review sites in over 40 sectors.
  • Use a website widget to highlight reviews from different websites.
  • You can quickly respond to Google and Meta reviews with a one-click response tool.
  • While developing search ranking reports, do GMB and local SEO audits.

BrightLocal interfaces with Google Analytics, Meta, and Twitter, allowing you to get data directly from your browser dashboard.

Choose from four BrightLocal options with month-to-month payments or pay annually and receive two months free. Limits for reports, keywords, and audits are increased in higher-tier settings. Packages include the following:

  1. Single Business: $29 per month for SEO and reputation tools in up to three locations.
  2. Multi Business: $49 per month for access to the application programming interface (API) and white label functionality in up to six locations.
  3. SEO Pro: $79 per month, includes competition and Google mobile tracking for up to 100 locations.
  4. Just Reviews: Reputation management and white label solutions for $8 a month per location

Learn how to use BrightLocal with articles and videos, or contact customer care at any time through phone, email, live chat, or help requests.

BrightLocal’s sophisticated review tracking, Google My Business (GMB) administration and search engine optimization (SEO) features help you establish your online reputation.

Pros and cons

ProsCons
No credit card is required for the 14-day free trial.Budget-friendly optionsMany local SEO tools are available.There is no mobile application.Some website functionalities take a long time to reply to.Native integrations are limited.

3. Sprout Social- Best for Social Media Monitoring

Sprout Social has provided social media management software to companies like Trello and colleges like Dartmouth College since 2010. 3 Sprout Social is the finest for social media monitoring because of its extensive social listening capabilities, integrations, and accessible interface.

Sprout Social is available in every browser and on Android and iOS devices. The smartphone app is user-friendly, with a rating of 4 stars on the Apple Store and three stars on Google Play. 

All plans contain fantastic features like:

  • Using the bulk social media scheduling tool, quickly establish your editorial schedule.
  • Read and reply to Meta, Twitter, Instagram, and LinkedIn messages.
  • Conversation histories and internal comments are added to the customer relationship management (CRM) application.
  • Manage your Meta, GMB, and TripAdvisor reviews.
  • To handle inbound communications, create automatic inbox rules.
  • Create and deploy chatbots on Twitter and Meta.
  • Use the suggested Twitter responses to respond.
  • Track and analyse hashtags, topics, and discussions.

Many connectors are available with Sprout Social, including GMB, Pinterest, Reddit, TripAdvisor, Salesforce, Google Analytics, and Zendesk (blogging kya hai).

Sprout Social programmes do not need contracts, and the firm will work with you if you wish to add premium analytics, listening, or advocacy capabilities. Sprout Social offers the following plans:

  1. Standard: $99 per month per user for up to five social accounts, CRM tools, and social scheduling
  2. Professional: $149 per month per user for up to ten social accounts, with helpdesk, competitive reports, and custom workflows
  3. It is advanced: $249 a month per user for ten social profiles, a digital asset library, automated link tracking, and chatbots.

You may contact Sprout Social by phone, email, help tickets, or social media channels, including Twitter, Meta, Instagram, YouTube, LinkedIn, and a considerable knowledge base.

While automating your social media marketing, use an all-in-one social inbox to view and reply to mentions across your social platforms.

Pros and cons

ProsCons
No credit card is required for the 30-day free trial.A straightforward user interfaceMobile applications for Android and iOSThe mobile app offers more minor features than the web version.Not all social media connectors work well with dashboard publishing.Some automation features are only accessible in higher-tier plans.

4. LocalClarity

LocalClarity is a seoClarity Labs product that was created in 2017. The programme is a multi-location review, local search, and reputation management platform with a cheap monthly fee that gives customers control over listings and reviews. LocalClarity is the clear winner for the most outstanding value because of its low cost and extensive review management features.

To check your reviews, evaluate answer templates, and manage auto-respond campaigns, go to your LocalClarity dashboard from any browser. 

Aspects include:

  • Every day, I look for new reviews.
  • Users and reports are unlimited.
  • Google postings may be scheduled in bulk.
  • Manage the replies to Google’s question and answer (Q&A) questions.
  • Manage company listings on Meta and GMB
  • White-label reports and notification emails by adding your logo.
  • Real-time monitoring of evaluations allows for speedy responses.
  • Create brilliant auto-responder campaigns.

LocalClarity collaborates with you to include industry-specific review sources. Otherwise, you may access review sites such as Trustpilot, Expedia, Glassdoor, GMB, etc. Slack, Trello, and Basecamp are among the integrations available.

LocalClarity provides three affordable programmes and volume discounts for numerous locations. LocalClarity packages contain the following:

  1. Plus: Track all major review sites, manage company listings, and schedule custom reports for $10 per location every month
  2. Pro: Add competitor review tracking, API access, and specialised account management for $12 per month.
  3. Agency and Business: Request a price for white-glove onboarding, customised training, and a dedicated client success manager.

LocalClarity has a modest resource library, and customer assistance is available via phone or email.

Use clever and automated technologies accessible to business owners for $12 or less per month to save time and preserve your company’s reputation.

Pros and cons

ProsCons
Users indefinitely14-day trial periodUpon installation, you’ll be able to see up to 15 years of client feedback.There is no mobile application.Tools for creating reviews are limited.There are no social media monitoring tools.

Reputation Management Software

5. NiceJob- Best for Small Businesses

NiceJob, founded in 2017, has seen tremendous development and is trusted by over 7,000 organisations. NiceJob is a reputation marketing platform that uses review, interaction, and website technologies to help businesses increase their reputation and brand recognition. NiceJob is the apparent winner of the best for small businesses category thanks to its reasonable plan and comprehensive features.

This cloud-based utility is compatible with all browsers and includes an iOS app. The Apple Store only has five ratings for the mobile app because it is new. The interface, on the other hand, is simple. The NiceJob plan includes:

  • Request testimonials from recent customers with NiceAI review reminders
  • A sophisticated funnel that places reviews on high-profile sites like Google and Metacafe automatically.
  • Share your most excellent reviews and automate your social media updates.
  • Create a microsite to generate leads.
  • Install a website widget to show thoughts and customer tales automatically.
  • You may quickly transform reviews into case studies or blog entries by adding comments.

You can connect to over 1,000 applications with NiceJob, including QuickBooks, Zendesk, and Zapier. Users may scan and comment on reviews on sites like Google, Yelp, Meta, Zillow, and TripAdvisor.

NiceJob now has one reputation management plan available, or you may choose the Convert Website bundle. The plans depend on the number of clients you have, with the following combinations ranging from one to 2,500:

  1. Review management: A lead generation website and interaction tools are included for $75 per month.
  2. Convert Website: $99 per month + $399 for a custom SEO-optimized website, call tracking and a website coach.

Customer care is available via phone or email and has an extensive knowledge base.

Using NiceJob’s user dashboard, you can reduce your small team’s effort by automating review gathering, article development, and social sharing.

Pros and cons

ProsCons
No credit card is required for the 14-day free trial.No contracts exist.It’s simple to produce new reviews.E-commerce capability is not included in the website settings.No Android app exists.There is just one reputation management strategy.

6. Birdeye- Best for Big Enterprises

Birdeye is a well-known company that provides reputation management software to companies such as Esurance and Coldwell Banker. Its role-based dashboards and feature-rich plans offer essential tools to huge businesses, making it the ideal software for large companies.

Birdeye may be used in any browser or as an Android or iOS app by businesses. The Android app has 4.3 stars, while the iOS version has 4.2 stars. The following are the top characteristics of giant corporations:

  • Dashboards depending on roles for corporate, regional, and branch offices
  • Users can have permissions based on their roles.
  • Functions for bulk review management
  • Over 150 sites are being monitored.
  • Responding to reviews from a central dashboard
  • Ability to update company listings on over 50 different websites
  • Instant or daily updates regarding reviews via email or text messaging
  • Available auto-response templates
  • The ability to post reviews on social media and websites is one of the review marketing features.
  • Reports on the whole conversion funnel
  • The net promoter score (NPS) is calculated for surveys and other reports.
  • Remove slanderous or spam reviews right away.

Integrate with over 1,000 apps throughout your enterprise, including CRMs and POS systems. Popular review sites such as Amazon, GMB, Angie’s List, Meta, and TripAdvisor also include reviews.

BirdEye offers personalised prices based on the number of sites and company requirements. If you pay annually, you may save 12%. The costs shown below are for a single location with monthly payments:

  1. Standard: $349 per month for listing, review, and campaign management
  2. Professional: Add website chat, video chat, and integrations for $449 per month.
  3. Premium: Request an estimate for specialised requirements, such as referrals, surveys, sophisticated analytics, and customer support tickets.

You can search the BirdEye knowledge base or submit a support issue. However, your plan can include supplementary services like an account manager.

Birdeye offers solid tools and customer review software customizable by roles and regions and has enterprise-grade capabilities.

Pros and cons

ProsCons
There are no user or geographic limits.For approved users, a 30-day free trial is available.The implementation manager helps with the setup.A yearly contract may be necessary.Surveys, insights, and tickets are only available in the Premium plan.Expensive

Reputation Management Software

What is the Process of Using Reputation Management Software

ORM (online reputation management) software scans review sites and social media platforms for references of businesses in posts or reviews. It notifies the company owner through email or text when new reviews are found. The majority of solutions provide a single dashboard where you can see and reply to feedback without leaving the app.

You may use specific tools to keep track of phrases, keywords, and even your competitors. Furthermore, reputation marketing solutions that contact new customers and request a review might help you collect more checks.

Business owners may watch customer sentiment and take action to avoid reputational risks by getting in front of unfavourable opinions and publicising good feedback.

What Is the Importance of Reputation Management?

A nasty post may quickly become viral, and inadequate evaluations might lose you a business. However, review generating is part of reputation management. After all, “just one review may improve conversions by 10%,” according to RevLocal. One hundred reviews can increase conversion rates by as much as 37%.

Businesses may leverage-positive messages to promote brand recognition and sales by implementing a brief review and reputation management plan.

What Is the Price of Reputation Management Software?

Providers of reputation management software bill by seat, user, or location. Monthly or annual subscription plans are sometimes divided into tiers, with higher-priced plans offering more services. The price of a package ranges from $8 per month for basic review monitoring to $399 for all-in-one features.

What is Reputation management software?

Reputation management software allows you to keep an eye on the web and respond to negative feedback while promoting favourable feedback. In today’s world, your online image is vital, and this programme will assist you in maintaining a strong, good online presence.

What Is the Price of Reputation Management Software?

Providers of reputation management software bill by seat, user, or location. Monthly or annual subscription plans are sometimes divided into tiers, with higher-priced plans offering more services. The price of a package ranges from $8 per month for basic review monitoring to $399 for all-in-one features.

What Is the Importance of Reputation Management?

A nasty post may quickly become viral, and inadequate evaluations might lose you a business. However, review generating is part of reputation management. After all, “just one review may improve conversions by 10%,” according to RevLocal. One hundred reviews can increase conversion rates by as much as 37%.

Businesses may leverage-positive messages to promote brand recognition and sales by implementing a brief review and reputation management plan.

What is the Process of Using Reputation Management Software?

ORM (online reputation management) software scans review sites and social media platforms for references of businesses in posts or reviews. It notifies the company owner through email or text when new reviews are found. The majority of solutions provide a single dashboard where you can see and reply to feedback without leaving the app.

What is ORM in SEO?

Online Reputation Management is an acronym for Online Reputation Management. It’s also known as Search Engine Reputation Management. SEO aims to improve a website’s ranking for the product or service-related search phrases.