10 marketing automation mistakes you should avoid

Marketing automation works only if you use it correctly. It can increase productivity, drive growth, and even drive sales if used correctly. You may make mistakes if you don’t want to fully utilize automation tools.

This article will explain marketing automation’s 10 most common mistakes that you should avoid. If you want to learn more or have any questions about digital marketing you can contact us at Digital Specialist.

What is marketing automation?

Marketing automation, as its name suggests, is the use of technology or special software to automate marketing activities. It can be used for many tasks such as managing your CRM and social media analytics.

Avoid common mistakes in marketing automation

These are the mistakes you should avoid to get the most from automation tools.

Uncertain strategy or goal

Although you may have invested a lot in automation software to generate sales leads, it is possible that you did not realize how much. You will waste your time and money if you don’t have a plan for lead generation and clearly define what you want.

Only use marketing automation for email marketing

Marketing automation goes beyond automating a few emails for your subscribers.

Too many tools

Companies sometimes try to automate every task by using multiple marketing automation software simultaneously. Not all tools can be integrated to communicate with one another. This creates chaos and complicates the process rather than facilitating it.

Experimentation is forbidden

Automating tasks does not mean that you can automate everything. Marketing automation isn’t foolproof. Marketing automation is not foolproof. Therefore, it’s important to test and learn from your current strategy.

Autopilot marketing automation

Marketing automation has many benefits. It streamlines processes and makes them easier. Companies tend to think that marketing automation can replace human intelligence.

Poor segmentation

Marketing automation tools provide endless data to nurture potential customers. But if you target all data without segmentation, you might end up with no results.

Segmentation is the process of classifying data according to various factors such as consumer interests, geography, age, and other factors.

Prioritize volume over quality

Automation tools are used by many companies to increase lead volume, sales, or other marketing goals. They spend a lot on content creation and average targeting marketing, but they don’t get the desired results.

Avoid personalization in your strategy

Modern marketing is all about personalization. You must personalize everything to grab the customer’s interest. You can add the customer’s name to an email, or create customized shopping lists and menus. Many companies fail to include customization in their automated tasks which can lead to failure.

Making technical errors

Automation can make your job easier. However, automation is software that executes the commands you give. You could make serious errors if you don’t pay attention.

Emails may contain incorrect names, messages that sound ambiguous, or messages that lack emotion in extreme situations. It is possible to cause a delay in the company’s day by disrupting their schedules and times.

Integration is not the goal

It is a big mistake to spend a lot on the best marketing automation tool. However, it does not work well when integrated with other customer communication tools. This can lead to poor customer service, long communication lines, and delays.


Marketing automation can bring value to your company by reducing costs, increasing production and personalizing, as well as improving targeting. It is important to use marketing automation in the right way. Otherwise, it could be disastrous for your business.